Support
Most answers are below. If yours isn't, write to us and we'll get back to you within two working days.
Write to [email protected]I bought credits or a subscription but don't see them+
Credits usually appear within seconds; on a slow connection it can take a minute. If they still don't, open the paywall and tap Restore purchases, then write to us with your App Store receipt.
I have a new iPhone+
Open the paywall or Settings and tap Restore purchases with the same Apple ID. Your subscription moves to the new device. Creations on the old phone are stored on that phone only.
A creation failed+
Its credits were returned automatically. The most common causes are a photo the safety filter refused or a busy moment on our side: try again, or try another photo.
How do I get the best results?+
Use one clear, well-lit photo of a single face looking at the camera, without heavy filters or sunglasses.
Cancel a subscription or ask for a refund+
Subscriptions and payments are handled by Apple. Cancel in iPhone Settings → your name → Subscriptions. For refunds, use reportaproblem.apple.com.
Delete my data+
In the app: Settings → Delete my data. It deletes your account, your photos and results on our servers and the creations on your device at once.